Description

RIVERA DIGITEC (I) PVT. LTD. is located in 411, Nirman Kendra, Near Famous Studio, Off. Dr. E. Mosses, Mahalaxmi (W), Mumbai -11, Tel: 022 -24983081, Worli, Mumbai, Maharashtra 400013, India is very popular business in Mumbai, you can share RIVERA DIGITEC (I) PVT. LTD. experience by sharing your reveiw below.

Location

Features

Reviews

Comments

• 

  shirish malgi - 1 month ago

  I am really happy about the service provided for my Roland E09 IN keyboard. Would like to mention special thanks to Omkar, Parshuram & Praniti. Thanks All.

  
  
• 

  Few only - 1 month ago

  Bought H1n zoom audio recorder... It's not supporting msd and I am calling their support number no one is picking.....

  
  
• 

  Dr Apurva Popat - 1 month ago

  No customer support for samson products. Hopeless customer care.

  
  
• 

  LightKraft Studio - 1 month ago

  They are the distributors of Zoom Products in India however the experience I have had with the company is far from acceptable. My Zoom H1N recorder was damaged due to battery leak and I completely understand that it's not covered by the warranty however the technician at the service centre was unaware of how to open the unit. He tried to open a screw that had nothing to do with opening the device and since the tools he was using were not correct he was unable to open the device and damaged the screw completely. He then asked me to get it done elsewhere and come back later. After reaching home I opened it and realized that the screw he damaged was only to brace the mount and had nothing to do with opening the device. I had a 2nd visit and although the technician was kind and tried to fix it he probably lacked the training required to fix the device and they do not have any spares available either. He fixed a few things however the device is still unusable and since he could not do much more he asked to to give him a few days. 3rd Visit - Visited them after 5 days and they said they can't fix it and the cost of replacing the motherboard is as much as the whole new unit as the device doesn't have anything else valuable.(they probably think the microphone isn't worth much on an audio recorder) I insisted that they can charge me however they need to replace the components. At this point the technician said he will replace the mother board and charge me Rs3500/- however he will not give me a bill or the warranty for the repair which is terrible and extremely unprofessional for a company that represents a big brand like ZOOM in India. I grilled them to understand why they would refuse a bill.. were the components smuggled by them that they can't give me an invoice for the same. I requested to speak to the manager however the manager did not come to speak to me. Since the technician had earlier claimed that there isn't much more than the mother board that is valuable and I had already seen the competency in repairing the device I asked them to give me a new one which they clearly refused as they too know that it's got a lot of other things. The price of the device on amazon is Rs.5300/- and considering that this company has no clue to what they are doing I had to just buy a new one. Please Note that Zoom Products in India do not have a warranty as this company has no spares and they do not know how to fix any products. Although the staff is kind and responsive they lack the core competency to provide after sales service for the products they sell.

  
  
• 

  Sarvesh Korde - 1 month ago

  Worst service! I wish I could give zero stars here. I am calling them since 3 days, they do not pick up the call. They don't even consider replying your email. Their website too is useless! Zoom should consider cancellation of their Distributors Licence!

  
  

Share